The FAQ’s

How Can We Help You?


Frequently Asked Questions

In short, while off-the-shelf orthotics might seem like a convenient option, bespoke insoles offer a more targeted, effective, and comfortable solution for addressing your unique foot and lower limb needs.

Your appointment will involve a comprehensive evaluation of your feet and lower limbs. This may include a discussion of your medical history, current pain or discomfort, activity level, and footwear habits. We will then perform a biomechanical assessment to analyze your gait, posture, and foot mechanics. Depending on your needs, this may involve pressure plate analysis or video gait capture.
No, the evaluation process is painless. It may involve some gentle touching and manipulation of your feet and ankles, but it shouldn’t cause any discomfort.
An initial consultation typically lasts between 45-60 minutes. This allows us to gather all the necessary information and discuss the best course of action for your specific needs.
It’s best to wear comfortable clothing that allows for easy movement of your legs and feet. If possible, bring the shoes you wear most often for your activities.
Our Biomechanics Consultants are highly trained professionals with extensive experience in assessing and treating lower limb issues. They hold qualifications in podiatry, biomechanics, physiotherapy
Our consultants have over 30 years of combined experience helping individuals overcome foot and lower limb pain through personalized treatment plans, including bespoke insoles.
Bespoke foot insoles can benefit a wide range of individuals, including athletes, runners, hikers, cyclists, people with various foot conditions like plantar fasciitis, shin splints, and patellofemoral pain syndrome, and those who simply experience discomfort or pain in their feet and lower limbs.
You do not need a referral to see a Biomechanics Consultant. However, it’s always a good idea to check with your primary healthcare provider if you have any concerns.
Following your consultation, we will discuss our findings and recommend the most appropriate treatment plan for your specific needs. This may include bespoke foot insoles, exercises, stretches, footwear modifications, or a combination of these.
The cost of bespoke foot insoles can vary depending on the materials used and the complexity of your needs. We will provide you with a transparent cost breakdown during your consultation.
Once your insoles are crafted, it typically takes 7-14 days for them to be ready for pick-up or delivery.
Absolutely! Bespoke insoles can be incredibly beneficial for athletes of all levels. By addressing biomechanical imbalances and providing targeted support, they can help improve performance, prevent injuries, and enhance recovery.

Bespoke insoles can improve your performance in several ways. They can:

      • enhance stability and proprioception (your awareness of body position);
      • increase power transfer and efficiency during movement;
      • reduce fatigue and muscle strain, and
      • improve overall comfort and confidence during your sport.
While we can treat a wide range of athletes, some of our Biomechanics Consultants have additional training and experience in specific sports. Feel free to inquire during your consultation about a consultant’s experience with your particular sport.

Bespoke insoles can be a valuable tool in treating a variety of foot and lower limb conditions, including:

      • plantar fasciitis;
      • achilles tendonitis;
      • patellofemoral pain syndrome (runner’s knee);
      • shin splints;
      • oliotibial band syndrome (ITBS);
      • overpronation and supination;
      • metatarsalgia (pain in the ball of the foot);
      • heel pain;
      • plantar warts (with proper footwear accommodation), and
      • postural dysfunction.

Yes, bespoke insoles can be very helpful for individuals with flat feet or high arches. They can provide customized support to correct abnormal foot mechanics and alleviate pain or discomfort.

While we can’t provide medical advice online, we recommend scheduling a consultation with one of our biomechanics consultants to discuss your specific condition and determine if bespoke insoles can be part of your treatment plan.

While off-the-shelf orthotics can offer some general support, they lack the precision and customization of bespoke insoles. Here’s why bespoke orthotics are a better choice for many individuals:

    • Personalized Fit: Bespoke insoles are created from a mold of your unique foot, ensuring a perfect fit and optimal support for your specific biomechanics. Off-the-shelf options come in generic sizes and shapes, which may not address your individual needs.
    • Targeted Support: Bespoke insoles can be designed to address specific foot problems like overpronation, heel pain, or plantar fasciitis. Off-the-shelf options offer a more general level of support that may not be effective for your specific condition.
    • Improved Comfort: A perfect fit translates to better comfort. Bespoke insoles are designed to minimize friction and pressure points, leading to a more comfortable experience throughout the day.
    • Enhanced Performance: For athletes, bespoke insoles can optimize power transfer, improve stability, and reduce fatigue, leading to better performance and potentially preventing injuries.
    • Long-Term Benefits: By addressing the root cause of your foot pain or discomfort, bespoke insoles can provide long-term relief and prevent future problems. Off-the-shelf options may only offer temporary masking of symptoms.