Privacy Policy

This Privacy Policy outlines how we, Optistride, collect, use, and protect your personal information. We are committed to safeguarding your privacy and ensuring that any personal information you provide to us is processed in accordance with applicable data protection laws.

Information We Collect

We may collect personal information from you in various ways, including when you visit our website, fill out a contact form, or request our services. The types of personal information we may collect include:


Contact information, such as email address and phone number

Demographic information, such as age, gender, and location

Health information, such as information related to your foot orthotics treatment

We may also collect information about your use of our website, such as your IP address, browser type, and referring/exit pages.

Use of Personal Information

We use the personal information we collect to:

Provide our services to you, including foot orthotics treatment and consultations

Respond to your inquiries and requests

Send you marketing communications related to our services, promotions, and events

Analyse and improve our services and website

Comply with legal obligations

We will only use your personal information for the purposes for which it was collected, and we will not use it for any other purposes without your consent.

Disclosure of Personal Information

We may disclose your personal information to third-party service providers who assist us in providing our services, such as IT support, payment processing, and marketing services. We ensure that any third-party service providers we work with are GDPR compliant and have appropriate security measures in place to protect your personal information.

We may also disclose your personal information if required by law or if we believe that such disclosure is necessary to protect our rights, property, or safety or that of our customers or the public.

Retention of Personal Information

We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law.

Security of Personal Information

We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security measures such as encryption and firewalls to protect your personal information.

Your Rights

You have the right to:

Access the personal information we hold about you

Request that we correct any inaccuracies in your personal information

Object to the processing of your personal information

Request that we delete your personal information

Request that we restrict the processing of your personal information

Receive a copy of your personal information in a structured, machine-readable format

To exercise any of these rights, please contact us using the contact information provided below.

Changes to this Privacy Policy


We may update this Privacy Policy from time to time by posting a new version on our website. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our website and services after any changes to this Privacy Policy constitute your acceptance of the changes.

Contact Us

If you have any questions or concerns about our Privacy Policy or our handling of your personal information, please contact us at info@optistride.co.uk.